Enjoy the best tours in Madrid, Toledo, Segovia an El Escorial
Bilingual guides who will bring you closer to the most intresting places
The purpose of this Contract is to regulate the Terms and Conditions applicable to the activity reservation service through the www.madridtoptours.com platform (hereinafter referred to as the “Platform”). Madridtoptours.com is an online platform dedicated to the publication and reservation of activities of tourist, cultural and leisure interest in Spain. Although Madridtoptours offers in its Platform tourist and leisure activities in general, you declare to understand that these activities are provided by third companies (“Collaborators”), selected taking into account strict criteria of reliability and quality and that Madridtoptours is limited to facilitate publication, promotion and reservation thereof.
Access to Madridtoptours.com, and reserve the activities and / or services offered, implies the acquisition of the user condition and the declaration that you have read, understood and accept these Booking conditions, the Privacy Policy and the Conditions of Use, that are an integral part of this Legal Notice.
To book the activities offered by Madridtoptours you must follow the process established in the platform. Specifically, you have to select the activity of your interest, the schedule, the number of participants, etc. and fill in the online reservation form with the personal data requested. It is important that you review the information provided and correct any errors before making your reservation confirmation effective, because once you click on the confirmation tab you will not be able to modify your data. By completing this form, you are indicating that you have read and understood the “description of the activity” and accept the Terms and Conditions of Madridtoptours. We recommend that you especially consider the Cancellation Policy before making your reservation. In addition, you should keep in mind that activities may be subject to restrictions (age, weight, etc.) and it is your responsibility to comply with these requirements to make the reservation. Once your reservation is paid, it will be processed by Madridtoptours.ptours.
Depending on the activity reserved, you can receive confirmation of it immediately, or within a maximum period of 24 hours. The type of confirmation applicable is indicated in the description of each activity. Activities that have immediate confirmation: Once the payment is finished, you will receive the confirmation and the voucher of your reservation by email. Activities that have confirmation within a maximum period of 24 hours: Madridtoptours makes every effort to quickly update the availability of activities. However, Madridtoptours cannot guarantee the availability of all activities for all proposed dates. This is the reason why some activities need to be verified with the collaborator who performs it before they can send you the confirmation of it. In these cases, you will receive confirmation by email within a maximum period of 24 hours from the reservation (the average time required also depends on the diligent action of our collaborators). In the exceptional case that Madridtoptours could not confirm your reservation, we will offer you alternative dates or other activities that may be of interest to you. If you are not satisfied with the options we offer, you will have the possibility to cancel and receive a full refund of the amount you have paid. There will be no compensation if the activity chosen is not available.á disponible.
Once we confirm your reservation, you will receive a personalized Madridtoptours bonus by email, which you must show to the corresponding collaborator at the time of the activity. Your reservation will be accepted exclusively by presenting a valid Madridtoptours voucher. Madridtoptours will provide you with electronic copies of the corresponding bonuses for each reservation made. Keep in mind that each activity has an independent bonus. It is your responsibility to keep the voucher and present it to the collaborator before starting the activity, together with a valid photo identification document. The bonus can be invalidated if the above is not fulfilled.rior.
The price of the activities offered by Madridtoptours includes the I.V.A. and any other tax that was applicable to the rate in effect at the time you make the reservation of the activity. In the price everything included in the “Included” section is included in the description of each activity. Prices do not include tips or drink, food or any other not specifically included in the “Includes” section of the activity description.
Para poder reservar una actividad a través de la Plataforma, deberás abonar el precio que se indica en la descripción de cada actividad en el momento de realizar tu reserva. En el caso de tener un código de descuento de Madridtoptours, dicho descuento se aplicará cuando introduzcas tu código en el campo correspondiente del formulario de tus datos de reserva. Puedes pagar tu actividad con tarjeta de crédito o débito y mediante PayPal.
In order to reserve an activity through the Platform, you must pay the price indicated in the description of each activity at the time of making your reservation. In the case of having a Madridtoptours discount code, said discount will be applied when you enter your code in the corresponding field of the form of your reservation data. You can pay your activity by credit or debit card and through PayPal.
There will be no charge or fee to process payments for your card reservations. Your payment information (for example, card number, expiration date, among others) will be processed securely by means of an SSL security protocol, being used only to perform the procedure corresponding to your purchase or the issuance of refunds in the case cancellation Madridtoptours does not store your payment data or have access to them, only you and the entities that process the payment in a safe and reliable way, will have access to them. In the event that you do not pay the reserved activity or revoke the payment, Madridtoptours will omit any possible claim for the benefits of the service. If you make the payment of your reservation in a currency other than the euro, your bank or card company may charge fees to convert the payment of your currency to euros, which will cause differences between the amount charged by Madridtoptours and the final amount to be charged in your bank account or that will appear on your credit or debit card statement.
To request modifications or rectifications of your reservation, write us to info@experiencetraveltours.es(specifying the reservation number, your name and the date of the reserved activity). We will answer your request as soon as possible. Keep in mind that we cannot change or modify tickets for a special event, museum, theater or show. The sales of these tickets are final and cannot be modified once the original reservation has been confirmed. All other requests for change of date or other modifications will be met, but will not be guaranteed, pending the availability of our collaborators.
If you need to cancel a reserved activity or request a refund, you must do so by sending an email to info@experiencetraveltours.eswith the reservation number, name and date of the activity. The cancellation policy of an activity varies according to the terms of the collaborator performing the activity. The information of the cancellation policy of each activity is detailed in the description of the activity itself and in the voucher of your reservation. However, in case of not specifying or there is any obvious error in said cancellation policy, cancellations and refunds will be governed according to the following cancellation policy: If you cancel your reservation up to 24 hours before the tour depature or the start of the reserved activity will refund you 100% of amount paid. You will only not be entitled to any refund if you cancel within the previous 24 hours or don´t show up on the day of your reservation at the agreed time. Similarly, Madridtoptours will not make any refund once the activity has begun and it is abandoned for any reason. The corresponding refund will be made between 24 and 48 hours from the cancellation of the activity in the same payment method with which you paid the reservation, which will be notified to you via email. Once the order is given, refunds made with a debit / credit card can take 5 to 7 business days to appear reflected in your bank account and up to 30 days in the case of some foreign cards. Refunds made through Paypal will be effective in less than 24 hours. Special events with limited places, such as the Christmas Lights Tour, do not allow cancellation, change or modification of the booking.
Madridtoptours employees reserve the right to cancel a certain activity without adhering to the established cancellation period if, weather conditions, governmental actions, unpredictable or unavoidable external circumstances jeopardize or make the activity impossible or much more difficult. In this case, the collaborator himself, or in his absence Madridtoptours will notify you by email of said changes or cancellations and you will be proposed, or another date for the realization of the activity, or alternative activities that may be of interest to you. In the event that it is not possible to set another date or this or other activities that we propose are not acceptable to you, you will be entitled to a 100% refund of the amount of the reservation, leaving any compensation for damages or other damages claims Sometimes, our collaborators make changes in activities, such as dates, times, prices, inclusions, coverage, age requirements, etc. As a consequence, Madridtoptours on behalf of its employees reserves the right to cancel, change or replace any detail of the activities at any time and for any reason. Similarly, our employees reserve the right to make minor changes in the programs of the activities, if deemed necessary due to unforeseeable or avoidable circumstances, without altering the essence of them or committing us to make reimbursement. or compensation.
The collaborators (companies, agencies, tour guides, etc.) that provide the activities offered on this Platform are independent and not agents or employees of Madridtoptours. Therefore, Madridtoptours is not responsible for the acts, errors, omissions, declarations, guarantees, breaches, negligence or improper conduct of any such collaborators, nor for any type of personal injury, death, property damage or other damages or expenses arising from it or arising in any other way from the reservation or use by you of an activity or service. Madridtoptours will not be responsible for any type of delay, itinerary change or cancellation of an activity by a collaborator.
You accept that the legislation applicable to the operation of these conditions is Spanish. The Judges and Courts of the city of Madrid will be competent to hear the differences arising from the interpretation or application of this contract.
If you have any questions about these conditions, you can contact Madridtoptours at info@Madridtoptours.com, for which you expressly accept the use of email as a valid procedure for exchanging information and sending communications with Madridtoptours.
